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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Contact name
B) Channel
C) Start time of the call
D) Service Request create date
E) Agent name

2. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is enabled by default.
B) It is exportable to Excel.
C) It allows users to save searches for later reuse.
D) It is searchable by date range, username, event type, event severity, and event duration.
E) It is available only toauthorized administrators.

3. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Icons
B) Objects
C) Reports
D) Exports
E) Fields
F) Themes
G) Roles and privileges
H) Object workflow

4. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Category, Severity, Status
B) Title, Status, Problem Description
C) Title, Status
D) Title, Category, Severity
E) Title

5. Select three correct limits and restrictions when importing data from a file.

A) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B) By default, the import starts immediately after itis activated.
C) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D) Both create and update operations are available for imported records.
E) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

Solutions: