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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
| Topic 2: Site Configuration and Administration | - Search priority and keywords - Passport configurations - Message templates and variables - System settings and configuration |
| Topic 3: Customer Interaction Tools | - Manage email and response channels - Set up feedback and surveys - Configure Chat and Co-Browse |
| Topic 4: Application Appearance | - Configure Customizable Menus - Create and implement Workspaces - Design Agent Interfaces - Create Navigation Sets |
| Topic 5: Analytics and Reporting | - Define report access and sharing - Create standard and custom reports - Configure dashboards |
| Topic 6: Staff and Profile Management | - Define permissions and access rights - Set up staff accounts and roles - Configure agent workflows - Create and manage profiles |
| Topic 7: Knowledge and Answer Management | - Set up answer access and visibility - Manage knowledge base categories - Create and organize answers |
