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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Which six actions can have a null value?

A. Set Fields
B. Set Disposition
C. Set Assigned
D. Set SLAs
E. Set Category
F. Set Agent
G. Set Status
H. Set Product
I. Set Mailbox
J. Set Queue

Question 2

Which two statements are true about linking products, categories, and dispositions?

A. Links can be automatically created to categories and dispositions based on answers an incidents.
B. Links can be created only between the parent levels of products, categories, and dispositions.
C. Product-category linking is independent of product-disposition linking.
D. Product-category linking restricts customers from searching on the Customer Portal.
E. A leaf product's links are inherited from its parent product.

Question 3

Which is an invalid data type?

A. Date/time
B. Menu
C. Text field
D. Radio
E. Integer
F. Float
G. Text area

Question 4

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A. Create custom fields for the address and phone numbers.
B. Create the standard text with the current address and phone numbers.
C. Update custom fields with the changed address and phone numbers.
D. Update variables with the changed address and phone numbers.
E. Create variables with the current address and phone numbers.
F. Update the standard text with the changed address and phone numbers.

Question 5

Which option should you use to create or configure queues?

A. Configuration > Application Appearance > Customizable Menus > Custom Menus
B. Configuration > Site Configuration > Message Bases
C. Configuration > Site Configuration > Configuration Settings
D. Configuration > Application Appearance >Customizable Menus > System Menus

Solutions: