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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A. Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
B. This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
C. Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
D. Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.

Question 2

An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that registration be refreshed every 2 minutes. Which command meets this requirement?

A. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
B. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
C. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls
D. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls

Question 3

Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A. Review the Webex Contact Center Queues configuration.
B. Review the Webex Contact Center Flows configuration.
C. Verify that the Webex Contact Center channels are associated.
D. Review the Webex Contact Center Analyzer that checks the call logs.

Question 4

Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A. Set the Workflow Custom Variable liveChatDomain to a valid value.
B. Set the Workflow Custom Variable chatDomain to a valid value.
C. Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
D. Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.

Question 5

During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?

A. One-way audio and choppy media
B. Incorrect call detail records
C. Delayed voicemail synchronization
D. Failed LDAP authentication

Solutions: