Who should take the 3308 exam
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Avaya Quality Monitoring R12 Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam then he should take this exam.
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Difficulty in writing 3308 Exam
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Certification Path
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance certification path includes only one 3308 certification exam.
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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Quality Monitoring (QM) Fundamentals | - QM Integration with Workforce Optimization - Agent Desktop and Interaction Capture |
| Troubleshooting and Support | - Service and Connectivity Issues - Integration Error Resolution |
| Installation and Configuration | - Contact Recording Installation Steps - System Prerequisites and Server Setup |
| Administration and Maintenance | - Daily Operational Tasks - Quality Monitoring Server and Database Maintenance |
| Contact Recording Architecture | - Recording Protocols and Network Requirements - Avaya Contact Recording System Components |





