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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Migration Planning | - Deployment Strategy
|
| Topic 2: Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Topic 3: Solution Sizing and Bill of Materials | - Solution Configuration
|
| Topic 4: Networking and Infrastructure Design | - Infrastructure Requirements
|
| Topic 5: Unified Communications and Collaboration Design | - UC Applications
|
| Topic 6: Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Topic 7: Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
Avaya Midsize Solution Design Sample Questions:
The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
- A. It does not Include a camera.
- B. It includes traditional dial pad.
- C. It must use a corded handset.
- D. It does not have a touch screen.
Correct Answer: B 🗳️
Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
- A. Realtime
- B. Agent Dashboards
- C. Recording Library
- D. Custom reports
Correct Answer: B 🗳️
Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
- A. It provides VPNIess remote worker functionality for 1600 endpoints.
- B. It stops attacks and hacks before entering the private network.
- C. It provides NAT Traversal not available with direct termination.
- D. It allows registration and authentication to be done in the core of the network.
Correct Answer: C 🗳️
Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
- A. Button programming
- B. Modify their personal directory.
- C. Correct their personal entry in the system directory.
- D. Create personal short codes.
Correct Answer: A,C 🗳️
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?
- A. Preferred Edition with VMPro
- B. Essential Edition with an external PC to run Avaya Call Reporting
- C. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
- D. Preferred Edition with VMPro and an IP Office CTI license
Correct Answer: C 🗳️
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