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Training Course Recommended for Cisco 500-440 Exam
The training courses offered by Cisco are very helpful and informative for the candidates to learn about the topics that are covered in the exam. To prepare well, you can register for the course described below and learn about the exam topics by getting guidance from the experts.
Cisco 500-440 Exam Certification Details:
| Sample Questions | Cisco 500-440 Sample Questions |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Exam Price | $300 USD |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Number of Questions | 65-75 |
| Exam Code | 500-440 UCCED |
| Exam Registration | PEARSON VUE |
| Duration | 75 minutes |
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Course Objectives
The candidate who takes this course becomes eligible to meet the following objectives.
- Use the UCCE tools to complete UCCE system installation
- Define how to support CCE and install CCE Outbound Option
- Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
- Identify the components and operations of the Unified CCE solution
- Install and configure a CCE VXML Solution
Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features and Functionality of the Cisco Unified CCE Solution | 23% | - Role of Cisco Unified Customer Voice Portal (CVP) - Security methods and impact on capacity - Role of Cisco Unified Communications Manager - High priority traffic in Cisco Unified ICM - Cisco Unified Mobile Agent role - Role of Cisco Unified Intelligent Contact Management (Unified ICM) - Role of congestion control - Cisco Outbound Option - Role of voice gateways and SIP proxy - Precision routing methods - Role of CTI in Cisco Unified CCE |
| Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center | 23% | - Call type usage within Cisco Unified ICM - Design for administrative workstations in geographically separated data centers - Cisco Unified Border Element and SIP proxy functionality - Impact of re-qualify call node in Cisco Unified ICM script - Cisco Finesse workflow - Agent target rules and impact on CCE solution - Whisper Announcement functionality and call flow - Post Call Survey functionality and call flow - Courtesy Call back functionality and call flow - Cisco Finesse features and third-party gadgets |
| Design Considerations for Cisco Unified Communications Manager in a CCE Solution | 11% | - CUCM requirements for Unified Mobile Agent - CUCM originated calls to CVP - Impact of multiline automatic call distributor in CCE - CUCM options for transfer calls involving SIP trunks - CUCM redundancy options for centralized deployment - Cluster over the WAN considerations for CUCM - Maintaining end-to-end reporting for transferred calls |
| Network Design Considerations for Cisco Unified CCE | 19% | - Factors impacting Cisco Unified Intelligence Center bandwidth usage - Basic deployment models (single-site, multisite centralized, multisite distributed) - Test Other Side method in Unified ICM - High-availability options of CCE components - Cisco Finesse failover scenarios - Failure scenarios with geographically separated deployments - Network requirements for Clustering over the WAN (CoW) - Network requirements for Unified ICM visible/private connections - Quality of service usage within CCE |
| Virtualization Environment for Contact Center Resources and CCE Components | 11% | - NIC configuration considerations in virtualization - Cisco Unified Computing System B-Series interconnect and uplink - Design considerations for upstream IP switches - Design considerations for Cisco Unified CCE on UCS C-Series - VMware supported features |
| Sizing Process for Contact Center Resources and CCE Components | 13% | - Erlang calculations in sizing - Sizing considerations for SIP proxy methods - Factors for sizing Unified CCE components and bandwidth - Sizing inputs (agent talk time, queue time, wrap-up time) - Packaged CCE capacity considerations |
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