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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya IP Office Platform and Security Administration | 20% | - System administration and management - Security settings and policies - User and extension configuration - Platform architecture and components |
| Topic 2: Call Flow Configuration and System Monitoring | 20% | - Call behavior analysis - Call routing and short codes - System monitoring tools - Voicemail and UCM configuration |
| Topic 3: Data Backup, Restoration and System Upgrades | 20% | - Backup and restore procedures - System recovery processes - Configuration management - Software and firmware upgrades |
| Topic 4: Integrated System Logging and Network Diagnostics | 20% | - Network and SIP diagnostics - System logging and analysis - Connectivity troubleshooting - SSA and Monitor tools usage |
| Topic 5: System Status, Troubleshooting and Alarm Management | 20% | - Issue escalation procedures - Alarm identification and resolution - Performance monitoring - Fault isolation and troubleshooting |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. When creating an Avaya IP Office™ solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?
A) Avaya IP Office™ Line (SCN)
B) H.323
C) SM
D) SIP
2. A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR supporting 50 users, of which 10 are CCR agents. They are currently on software version 8.0 and would like to upgrade to version 9.1.
What application changes will they need to make during the upgrade?
A) Only one-X Portal as it is supported in 9.0 or higher.
B) Only CCR as it is not supported in 9.0 or higher.
C) All applications, as 9.1 does not support any of them.
D) All applications can be upgraded to 9.0 or higher without changes.
3. In an IP500 V2 system that has a combo card, what are the two types of Trunk cards that can be present in the control unit along with the combo card?
A) SIP and H.323
B) T1 and E1
C) Analog and Digital
D) PRI and SIP
E) E&M and BRI
4. What is the mechanism used to send alarm notifications to an IP Office support engineer?
A) Simple Network Management Protocol (SNMP)
B) Session Status Application (SSA)
C) Trivial File Transfer Protocol (TFTP)
D) Simple Mail Transfer Protocol (SMTP)
5. System Alarms can be viewed in two applications, but only one of them can generate alarm notification via email.
Which application can send an email notification for an alarm?
A) Monitor Application
B) Web Manager Application
C) Manager Application
D) System Status Application
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: C |





