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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Government Community Cloud | 20% | - Constituent engagement features - Case management for government - Permitting and licensing capabilities - GCC features and capabilities |
| Topic 2: Public Sector Data Model | 20% | - Constituent and household data model - Case and investigation management - Service territory and location-based services - Permit and license object relationships |
| Topic 3: Implementation Considerations | 20% | - Integration patterns for government systems - User adoption strategies - Data migration considerations - Security and compliance requirements |
| Topic 4: Configuration and Customization | 15% | - Workflow and approval processes - Reporting and analytics for public sector - Lightning Experience customization - Constituent engagement portal configuration |
| Topic 5: Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning |
| Topic 6: Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?
- A. Build nightly Batch Apex reports
- B. Create separate list views for every processing stage
- C. Create summary reports grouped by application stage and display them in dashboards
- D. Export data every afternoon into spreadsheets
Correct Answer: C 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
- A. Workplace Strategy Planner
- B. Employee Concierge
- C. HR Service Center
- D. Employee Workspace
- E. Workplace Command Center
Correct Answer: B,C,D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
A county uses Public Sector Solutions to manage business licenses. Some license types require an inspection before issuance, while others do not. Administrators want to control this behavior without modifying automation whenever new license types are introduced. Which approach is best?
- A. Store inspection requirements in configurable metadata or business configuration that Flow evaluates
- B. Hard-code every license type in Apex
- C. Require staff to manually determine whether inspections are necessary
- D. Create separate Flows for every license type
Correct Answer: A 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the OmniStudio Package?
- A. Enable Person Accounts
- B. Enable Orders
- C. Confirm browser settings meet published minimum requirements
- D. Enable Assets
- E. Ensure the email deliverability access level is set to "All email"
Correct Answer: A,C,E 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?
- A. Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login.'
- B. Enable the Salesforce Spam Check for Experience Sites.
- C. Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.
- D. Set the external organization-wide default sharing settings for grant applications objects to Private.
- E. Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
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