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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

A. Implement high-assurance requirements for Experience Cloud profiles.
B. Maintain GAuth tokens for existing Experience Cloud profiles.
C. Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.
D. Add a login flow that defines the scope of user access authorized by authentication providers.
E. Develop login flows to change the user's session security level to initiate third-party identity verification.

Question 2

A customer has been using Marketing Cioud with their existing (non-Salesforce) ecommerce site for more than 3 years and is now implementing Service Cloud to help improve the quality of support given to their customers. While Service Cloud will be integrated with the ecommerce site and they want to use many Marketing Cloud Connect features, the customer is insisting on continuing to use the existing integration between the ecommerce site and Marketing Cloud until they move to Salesforce B2C Commerce (planned for the coming 2 years).
Which two concerns should the Solution Architect raise with the customer considering the approach they want to take?
Choose 2 answers

A. Journey Builder will need to be used to update the Contact Key directly in Marketing Cloud to ensure the existing ecommerce site integration can continue to be used.
B. Contacts may be duplicated in Marketing Cloud during the transition phase, and additional work may be required to merge identities at a later date.
C. Additional Matching rules will need to be implemented in Service Cloud to ensure identities are merged before messaging in Marketing Cloud.
D. Email tracking for messages sent from the ecommerce site will not be replicated via Marketing Cloud Connect and therefore will not be visible to the Service Agents.

Question 3

Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A. Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments
B. Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
C. Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
D. Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments

Question 4

A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

A. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
B. Implement Aloha template for students to access email with Salesforce Authenticator app.
C. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
D. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

Question 5

A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

A. The standard email address field for contacts and leads needs to be populated with a token
B. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
C. The synchronized data extensions will include the token and all PII attributes
D. The token with all supporting attributes will need to be stored in Service Cloud

Solutions: