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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Recommend that clients consult with experts outside the insurance field if a situation calls for it
B) Ensure all communication with clients and insurers is done face-to-face
C) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
D) Use close-ended questions with clients at all times

2. During the renewal process, which tool keeps the broker on track and protects against lawsuits by requiring the insured's signature?

A) Flowchart
B) Cover note
C) Checklist
D) Binder

3. Which document releases the insurer from further obligations for a loss after payment is made?

A) Non-waiver agreement
B) Reservation of rights letter
C) Proof of loss
D) Sworn statement

4. Which homeowners package policy provides all-perils coverage on the building and named-perils coverage on the contents?

A) Comprehensive
B) Standard
C) Broad
D) Basic

5. What must an intermediary remember when using a valuation guide to calculate the replacement cost for a dwelling?

A) There is no substitute for an on-site inspection by the intermediary.
B) The tool used by each insurer would provide the exact same calculation.
C) The mortgage value may be less than the cost of replacing the building.
D) There will be increased costs to repair or replace luxury or custom dwellings.

Solutions: