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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 2: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 3: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 4: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 5: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 6: User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Topic 7: Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Topic 8: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 9: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Quote creation and processing - Document flow and status management |
| Topic 10: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 11: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 12: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Data sources and key figures - Custom report creation |
| Topic 13: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 14: Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Lead qualification and conversion - Sales methodology configuration |
| Topic 15: Integration | 8%–12% | - Web services and APIs - Middleware and communication arrangements - Integration with SAP ERP / CRM |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. In which of the following dimensions can you define the sales target plan? (2 correct answers)
A) Product List
B) Sales Unit
C) Account Team
D) Employee
2. Leads can be:
A) Converted into an Opportunity
B) Converted into an Account
C) Converted into a Quote
D) Converted into a Service Ticket
3. A user is assigned to work centers that contain the same view, in the first work center, the user has unrestricted read and write access, in the second work center the user had read only access.
Which access rights does the user get for this view in both work centers?
A) Unrestricted read access and restricted write access
B) Restricted Read and Write access
C) Unrestricted Read and Write access
D) Restricted read access and unrestricted write access
4. How can you give a business user access to a work center view? (2 correct answers)
A) Create a business role that has access to the work center view and assign it to the business user
B) Assign the business user to the territory structure
C) Use business scoping to activate the work center containing the view
D) Copy the access rights from a business user who already has access to the work center view
5. The Buying Center suggests activities that can be included in your active Opportunities. Determine whether this statement is true or false.
A) False
B) True
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: B |
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