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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Project Delivery and Implementation | 15% | - Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Integration and Extensibility | 25% | - SAP Integration Suite - Data flow and system connectivity - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys - SAP Sales Cloud - SAP Customer Data Cloud |
| Customer Data and Governance | 15% | - Compliance and data privacy - Data analytics and insights - Customer data management and identity |
| Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What can be maintained and customized for a Lead in SAP Sales Cloud?
- A. Status and Origin
- B. Temperature and Origin
- C. Status and Qualification
- D. Qualification and Temperature
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
- A. Machine translation
- B. Warranty determination
- C. Case categorization
- D. Account categorization
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. They can modify the Resolution Due On field.
- B. They can change the service level determination rules.
- C. They can escalate the case.
- D. They can assign a different team to the case.
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
- A. Catalogs
- B. Types
- C. Folders
- D. Categories
Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.
- A. Contracts
- B. Sales Orders
- C. Opportunities
- D. Leads
- E. Sales Quotes
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