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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Scheduling and Dispatch | - Scheduling policies and constraints
|
| Topic 2: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 3: Field Service Fundamentals | - Field service business processes and use cases
|
| Topic 4: Work Order Management | - Work order creation and lifecycle
|
| Topic 5: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Topic 6: Reporting and Optimization | - Analytics and performance tracking
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone. How should the Consultant ensure proper scheduling and optimization for the member?
- A. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
- B. Subtract one hour from the start and end times on the Service Territory.
- C. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
- D. Add one hour to the start and end times on the Service Territory.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Which two objects are required when configuring an optimization job? Choose 2 answers
- A. Work Type
- B. Service Territory
- C. Scheduling Policy
- D. Polygons
Correct Answer: B,C 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Universal Containers sells widgets with multiple components. Based on aProblem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Service Appointments and Service Appointment Line Items
- B. Work Orders with Service Appointments
- C. Work Orders with Products Consumed
- D. Work Orders with Work Order Line Items
Correct Answer: D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
The system administrator at Ursa Major Solar creates several different actions. The actions were added to the relevant layouts. During Testing, it was determined that all of the actions were appearing on the Salesforce mobile app, but the actions were unavailable on the Field Service mobile app.
What would prevent an action from displaying in the Field Service mobile app?
- A. The actions were missing on the Salesforce Classic Publisher section on the page layout.
- B. Action types of Create a Record are unavailable on the Field Service mobile app.
- C. Object-specific quick actions are only available in the Field Service mobile app.
- D. The quick action for the app extension was not configured in Field Service mobile settings.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
AW Computing technicians handle different kinds of jobs, many of which involveInstalling or replacing parts.
Having the appropriate inventory is critical to completingThe jobs on time.
How should field service be configured to ensure the parts required for a job are listed Correctly on the work order?
- A. Ensure the product items are available in inventory.
- B. Add the product fields to the work order layout.
- C. Include the required products in the work type.
- D. Create a flow to add the products to the work order.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
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