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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

2. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A) How do you deal with hardware support when employees are working remotely?
B) Do you currently have a security strategy in place for your PCs and other devices?
C) How much employee productivity is lost to device downtime due to failure or damage?
D) How do you decide when to acquire or retire the company's personal systems?
E) What percentage of your budget is allocated to new hardware acquisition?
F) What does the company's roadmap for growth over the next ten years look like?

3. Name the three hardware-enforced commands provided by HP wolf Protect and Trace. (Select three.)

A) Find
B) Restore
C) Erase
D) Replace
E) Lock
F) Report

4. An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?

A) Delivery of the hardware must be scheduled within 30 days after the service is sold
B) The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
C) The Partner must complete the registration process by using the hyperlink sent in an email
D) Registration must be performed within 10 days from the day the service is sold

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