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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

What impact does automation have on a service desk?

A. Less low level work and a greater ability to focus on user experience
B. Ability to work from a single centralized location
C. Increased phone contact and a reduced ability to focus on user experience
D. Ability to work from multiple locations, geographically dispersed

Question 2

Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A. Service level management
B. Continual improvement
C. Change enablement
D. Incident management

Question 3

Which dimension considers the application of artificial intelligence to service management?

A. Value streams and processes
B. Organizations and people
C. Partners and suppliers
D. Information and technology

Question 4

Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Relationship management
B. Change enablement
C. Release management
D. Monitoring and event management

Question 5

A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A. Re-use nothing from the current state
B. Communicate so that the audience will hear
C. Adopt a practice which is easy to follow
D. Understand that fast does not mean incomplete

Solutions: