Other than the certificates and qualifications, candidates should also ensure their abilities to meet the following criteria:
- The demonstration of familiarity with terminology for IT and comprehend OSA within the circumstances of a certain business environment;
- One ought to have served in the capacity of service management within an environment for a service provider while being responsible for a minimum of one of the management disciplines. These include event management, incident management, problem management, and access management processes. More comprise technical management, service desk, application management, and IT operations management.
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Certification Path
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:
- The ITIL Foundation certificate in ITSM;
- Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
- Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
- At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operational Activities | - Monitoring and control activities - IT operations management practices |
| Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Event Management | - Event detection and filtering - Event correlation and response |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Access Management | - Identity and access control principles - Authorization and rights management |
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
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