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How much MB2-718 Exam Cost
The price of the MB2-718 exam is $165 USD.
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Microsoft MB2-718 Exam Reference
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MB2-718 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:
- Manage the Unified Service Desk (USD) 15%-20%
- Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
- Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
- Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
- Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
Microsoft Dynamics 365 for Customer Service Exam Certification Details:
| Sample Questions | Microsoft Dynamics 365 for Customer Service Sample Questions |
| Books / Training | 81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service 81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service 81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service 81065: Microsoft Dynamics 365 for Field Service |
| Exam Price | $165 (USD) |
| Passing Score | 700 / 1000 |
| Duration | 120 mins |
| Exam Name | Microsoft Certified Solutions Expert (MCSE) - Business Applications |
| Number of Questions | 40-60 |
| Exam Code | MB2-718 |
| Schedule Exam | Pearson VUE |
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Dynamics 365 Field Service Integration | 20% | - Resource management and scheduling - Products, price lists, and territories - Field service and customer service integration |
| Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Configure Interactive Service Hub / Customer Service Hub
|
| Configure Unified Service Desk | 20% | - Session management and integration - Toolbars, navigation rules, and events - Hosted controls and configuration |
| Implement Service Management Analysis and Voice of the Customer | 25% | - Voice of the Customer surveys
|
