Regular customers get the first look at savings: Prep4pass sends official holiday coupons to existing MS-720 customers before anyone else, and companies building long-term relationships can discuss Microsoft Teams Voice Engineer discount arrangements directly.
Microsoft MS-720 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Real Exam Qty: | 40-60 |
| Available Languages: | English |
| Passing Score: | 700 (on a 1000 scale) |
| Exam Format: | Scenario based, Multiple choice, Case study |
| Exam Price: | USD 165 |
| Related Certifications: | Microsoft 365 Certified: Teams Voice Engineer Expert Microsoft 365 Certified: Teams Administrator Associate |
| Sample Questions: | ![]() |
| Exam Way: | Taken at a testing centre or online via Pearson VUE. |
| Pre Condition: | Must also earn Microsoft 365 Certified: Teams Administrator Associate to achieve the Teams Voice Engineer Expert certification. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720 |
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Monitor and troubleshoot Microsoft Teams Phone | 15-20 | - Troubleshoot Direct Routing connectivity - Monitor and troubleshoot clients and devices - Troubleshoot call failure and quality - Monitor Teams Phone and SBC health |
| Topic 2: Plan and configure Microsoft Teams Phone | 25-30 | - Plan and design PSTN solutions - Configure phone policies - Configure audio conferencing - Configure auto attendants and call queues - Manage phone numbers and operator connect - Design emergency calling |
| Topic 3: Configure and manage Teams Phone for voice users | 15-20 | - Enable users for Teams Phone - Enable users for Direct Routing - Enable per-user calling features - Migrate voice users |
| Topic 4: Plan and configure Direct Routing | 15-20 | - Deploy and maintain Survivable Branch Appliance (SBA) - Implement SIP trunking with Direct Routing - Design Direct Routing call flows - Extend Direct Routing infrastructure |
| Topic 5: Optimize network performance | 5-10 | - Design network infrastructure - Implement network topology |
| Topic 6: Plan and configure Teams clients and devices | 5-10 | - Plan and configure Teams Phones and displays - Plan and configure Teams Rooms |
Microsoft Teams Voice Engineer Details Every Buyer Should Read
- Plan and configure Microsoft Teams Phone (25-30)
- Plan and configure Teams clients and devices (5-10)
- Configure and manage Teams Phone for voice users (15-20)
Microsoft Teams Voice Engineer Sample Questions:
You need to provision a Microsoft Teams-certified common area phone device at a field site. The solution must ensure that a standard user can complete the physical handset tasks without sharing credentials.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Correct Answer:

1 - From the Microsoft TEams admin center, upload the MAC address of the device.
2 - From the Microsoft TEams admin center, generate a verification code
3 - Instruct the user to enter the verification code on the device
4 - From the Microsoft Teams admin center, remotely sign-in a user to the device Reference:
https://docs.microsoft.com/en-us/MicrosoftTeams/devices/remote-provision-remote-login
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-CsTeamsMeetingPolicy and set the -iPVideoHode parameter to disabled.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: A 🗳️
The network meeting settings for Microsoft Teams are configured as shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Correct Answer:

You need to assign a license to users to meet the technical requirements.
How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/powershell/module/microsoft.graph.users.actions/set-mguserlicense?view=graph-powershell-beta
https://docs.microsoft.com/en-us/skypeforbusiness/skype-for-business-and-microsoft-teams-add-on-licensing/assign-skype-for-business-and-microsoft-teams-licenses
You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing.
All users have a SIP URI in the format of [email protected]. The Session Border Controller (SBC) is named sbc.voice.contoso.com.
When troubleshooting errors on the SBC, you receive the warning shown in the following exhibit.
What is a possible cause of the issue?
- A. The firewall blocks inbound traffic on port 443 to the SBC.
- B. Only TLS 1.0 is enabled on the SBC.
- C. The certificate does not match the FQDN on the SBC.
- D. Microsoft 365 Phone System licenses are not assigned to the users.
Correct Answer: C 🗳️
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