Oracle 1z0-456 : Oracle Fusion Customer Relationship Management 11g Sales Essentials

1z0-456 real exams

Exam Code: 1z0-456

Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials

Updated: Aug 21, 2026

Q & A: 133 Questions and Answers

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Oracle 1z0-456 Exam Syllabus Topics:

SectionObjectives
Sales Forecasting and Reporting- Reports and analytics
  • 1. Standard sales reports
    • 2. Performance dashboards
      - Forecasting methods
      • 1. Pipeline forecasting
        • 2. Quota and target management
          Application Administration and Setup- System configuration
          • 1. Business process configuration
            • 2. Sales application setup
              - Security and roles
              • 1. User roles and permissions
                • 2. Access control configuration
                  Oracle Fusion CRM Fundamentals- CRM concepts and Oracle Fusion CRM overview
                  • 1. Fusion CRM architecture overview
                    • 2. Customer relationship management principles
                      - Navigation and user interface
                      • 1. Sales dashboard and workspace navigation
                        • 2. Personalization and user preferences
                          Sales Process Management- Opportunity management
                          • 1. Opportunity lifecycle and stages
                            • 2. Forecasting and pipeline management
                              - Lead management
                              • 1. Lead conversion processes
                                • 2. Lead creation and qualification
                                  Accounts and Contacts Management- Data quality and duplication management
                                  • 1. Data enrichment and validation
                                    • 2. Duplicate prevention strategies
                                      - Customer data management
                                      • 1. Contact relationship management
                                        • 2. Account creation and hierarchy

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          1. Your organization has to service lines across three continents: one for tech companies and another for oil and gas companies. The oil and gas service primarily supports two categories, each of which will require different technical knowledge.
                                          Select the three territory dimensions that need to be used for an optimal territory definition.

                                          A) Industry
                                          B) Customer Size
                                          C) Account
                                          D) Geography
                                          E) Product


                                          2. An opportunity is limited to remain in particular sales; for example, 20 days. If the opportunity exceeds this limit, the opportunity is considered as____________.

                                          A) Saturated
                                          B) Inactive
                                          C) Lost
                                          D) Outdated
                                          E) Stalled


                                          3. After creating custom fields for opportunities, you are ready to import legacy data into the Fusion system. Which step is necessary before the opportunity data can be imported?

                                          A) No special configuration steps are necessary before legacy opportunity data is imported into custom fields.
                                          B) Navigate to the Application Composer. Click the Refresh button in the Custom Objects section.
                                          C) Navigate to the Application Composer and click the Generate button in the Import and Export, section.
                                          D) Navigate to the task:Manage Import / Export for Custom Fields. Click the Synchronize button.
                                          E) Navigate to the Application Composer. Select the Enable import / Export check box for each custom field in the Import / Export section.


                                          4. Identify two activities that the Refresh Forecast process performs during a sales forecast.

                                          A) ensures that the forecasting schedule is generated and has the correct due date
                                          B) keeps the forecast items that no longer meet forecast criteria
                                          C) updates the latest changes to the territory hierarchy
                                          D) verifies that the opportunities are present with revenue line items, and notifies the user if the revenue line items are missing
                                          E) keeps future unfrozen forecastsynchronized with the current opportunity data


                                          5. Comprehensive reference and Competitor management helps a sales organization to increase sales velocity and sales productivity. Which is true regarding Oracle Fusion reference and competitor management?

                                          A) Enables a sales organization to track revenue won to date, while using reference
                                          B) Enables a sales organization to develop an end-to-end customer reference program from reference program development, enrolling, and managing reference.
                                          C) Enables a sales organization to track and manage activity threshold for a competitor.
                                          D) Enables sales organization to develop a comprehensive SWOT analysis of a competitor.
                                          E) Enables sales organization to develop a comprehensive SWOT analysis of a reference.


                                          Solutions:

                                          Question # 1
                                          Answer: C,D,E
                                          Question # 2
                                          Answer: C
                                          Question # 3
                                          Answer: E
                                          Question # 4
                                          Answer: A,E
                                          Question # 5
                                          Answer: D

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