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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How many rows can be returned by a tabular query?

A) 1000
B) 100000
C) 100
D) 10000
E) Unlimited

2. Which setup sequence is used to give permissions to an individual to access an application?

A) Staff Account > Profile > Navigation set
B) Navigation set > Profile > Staff Account
C) None. No sequence is required.
D) Profile > Navigation set > Staff Account

3. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
C) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

4. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) The agents are not able to get to the pages where they can end the script.
B) No return events are listed in the incident workflow for the script to use.
C) No exit or finished event is being triggered on the script pages.
D) The script beginning and ending buttons are not enabled for the script pages.

5. Which three features can be configured in advanced routing?

A) Skill relaxation
B) Queue limit
C) Skill time
D) Queue prioritization
E) Queue overflow
F) Queue segregation

Solutions: