Oracle 1z1-562 : Oracle Utilities Customer Care and Billing 2 Essentials

1z1-562 real exams

Exam Code: 1z1-562

Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

Updated: Nov 09, 2026

Q & A: 77 Questions and Answers

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About Oracle 1z1-562 Exam

Exam Content

The examination consists of 70 Questions. Candidates should score 60% to clear the examination.

Formats of Question

  • Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
  • Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.

Exam Duration

Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.

Exam Results

The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.

Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.

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Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

  • Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

  • Duration: 120 minutes

  • Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

  • Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

  • Exam Code: 1z0-562

  • Exam type: Multiple Choice Questions

  • Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

  • Number of Questions: 70 Questions

  • Pass Score: 60%

  • Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

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Oracle 1z1-562 Exam Syllabus Topics:

SectionObjectives
Topic 1: Navigate the Oracle Utilities Customer Care and Billing User Interface- Control Central
  • 1. Application Viewer
  • 2. User Preferences
  • 3. Portals and Zones
Topic 2: Payments and Financial Processing- Adjustments
  • 1. Credit Notes
  • 2. Financial Transactions
- Payment Processing
  • 1. Overpayment Management
  • 2. Payment Distribution
Topic 3: Collections and Credit Management- Collections
  • 1. Collection Processes
  • 2. Debt Classes
  • 3. Collection Controls
Topic 4: Use the Oracle Utilities Application Framework- Business Objects
  • 1. Lifecycle Management
  • 2. Business Services
  • 3. Algorithms
- Scripts and Service Scripts
  • 1. Framework Components
  • 2. Script Configuration
Topic 5: Customer Information and Account Management- Customer Management
  • 1. Person Records
  • 2. Premises
  • 3. Account Records
- Service Agreements
  • 1. Service Point Relationships
  • 2. Service Agreement Types
Topic 6: Metering and Usage Management- Meter Reads
  • 1. Usage Processing
  • 2. High and Low Validation
- Meter Configuration
  • 1. Meter Types
  • 2. Meter Configuration Types
  • 3. Register Configurations
Topic 7: Billing and Rate Processing- Rate Structures
  • 1. Rate Schedules
  • 2. Rate Components
  • 3. Rate Versions
- Billing
  • 1. Bill Segments
  • 2. Cancel and Rebill
  • 3. Bill Completion

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