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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?

A) Voicemail Pro Client
B) System Status Application
C) SMDR
D) IP Office Monitor
E) SNMP

2. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

A) IP Office Manager
B) Avaya phones
C) IP Office System Monitor
D) VoiceMail Pro Client
E) System Status Application (SSA)

3. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) Embedded Voicemail is not running properly.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) You need to buy additional licenses.
D) All cards may not be seated correctly.

4. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone is set to Do Not Disturb (DND).
B) The phone has been restricted by the administrator.
C) The phone requires a firmware update.
D) The phone has registered to a backup IP Office.

5. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?

A) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
B) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
C) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
D) IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module

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