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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. To configure the system's foundation data, which Avaya Quality Monitoring web client do you need to access?

A) Search and Replay
B) Evaluations
C) System Administration
D) Reporting

2. A customer cannot connect to the Avaya Contact Recorder Server's web client.
Which log should you check?

A) The Catalina logs
B) The var logs
C) The Tomcat Logs
D) The usage report logs

3. Your customer needs a solution for their Avaya Contact Recorder. They currently have an Avaya Contact Recorder master and three slaves.
Which action can your customer take to turn their solution into a high resiliency solution?

A) Add another Avaya Contact Recorder master.
B) Add an Avaya Contact Recorder standby.
C) Add another Avaya Contact Recorder slave.
D) Add an Avaya Contact Recorder TDM server.

4. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Make sure that the user is added under selected agents
B) Verify the Event rule is saved
C) Make sure the rule is set to active
D) Reboot the server
E) Verify the Randomizer rule is saved

5. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Calibration Reports
B) Trending Reports
C) Real Time Reports
D) Graphical Reports
E) Call by Call Reports

Solutions: