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Apple Macintosh Service Certification Sample Questions:

1. The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.

A) False
B) True

2. Examine the exhibit.

This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?

A) Fan
B) Antenna Plate
C) Bottom Cover
D) Memory
E) Logic Board Assembly

3. Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

A) Target Disk Mode
B) Open Firmware
C) NetBoot
D) Apple Remote Desktop

4. The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A) It is required to remove the memory riser card in order to reset the SM
B) SMC firmware must always match on both boards.
C) Three internal buttons must be pressed in order to reset both SMCs.
D) Processor trays are interchangeable between similar Mac Pro (Early 2009) units.

5. A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Does your ISP support wireless access to the Internet?
B) Have you upgraded to Mac OS X v10.7.3?
C) Can any other computer successfully join her network?
D) What type of wireless card is installed in your Mac?

Solutions: