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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
B) Set Wi-Fi as the priority network service in the Airport Utility preferences.
C) Select Wi-Fi as the default network interface in the info tab of the Network Utility.
D) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.

2. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
B) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
C) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
D) The customer should enable the Automatic login feature in the User & Group preferences.

3. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
B) Use a Time Machine backup to restore the entire User folder.
C) Delete the application, reinstall it, then try launching it again.
D) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.

4. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) ResettheSMC.
B) Repair disk permissions.
C) Reset the PRAM/NVRAM.
D) Reinstall OS X Mountain Lion.

5. Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?

A) If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.
B) He must download the iCloud device utility to remove the MacBook from his iCloud device list.
C) While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
D) He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.

Solutions: