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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design order capture and order fulfillment flows
B) Design a contract creation and contract renewal flows
C) Design opportunity management flows and convert the opportunity to quote.
D) Design a quoting flow to negotiate price and discount approval process.

2. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Contract Line Item
B) Subscription
C) Service Entitlement
D) Service Account

3. Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A) Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
B) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
C) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
D) Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product

4. United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A) Modify Order
B) Apply Promotion
C) Disconnect and New order
D) Change of Plan

5. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
B) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
C) User, Person Account, Billing Account, Service Account, Contacts, Assets.
D) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

Solutions: