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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
According to the manager's expectations, which template type should the developer choose to gene new contracts?

A) POF Template
B) The Velocity Web Template
C) The Microsoft Word Document Template
D) JSON Based Document Template

2. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Energy and Utilities Contact Center Console
B) Customer Acquisition Management
C) Utility Self-Serve Portal
D) Experience Self-Serve Portal

3. Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A) Accounts with RecordType Consumer are used to represent B2C customers
B) Person accounts are used to represent B2C customers.
C) Accounts with RecordType Business are used to represent B2B customers.
D) Accounts with RecordType Service are used to represent B28 customers

4. Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

A) Extend the Service Account object with new fields for notification preferences.
B) Create a custom object associated with the Account with notification preferences.
C) Extend the Account, Contact, and Relationship objects with new fields for notification preferences.
D) Use the existing notification preference fields in the Party object.

5. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Ask probing questions to understand and document the needs of all stakeholders.
B) Focus primarily on the contractor organization's concerns.
C) Demonstrate expertise right away to achieve the fastest stakeholder agreement
D) Propose compromises between stakeholders that could result in collective positive outcomes.

Solutions: