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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 2: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 3: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 4: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 5: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 6: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 7: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 8: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 9: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
SAP Certified - SAP Field Service Management Sample Questions:
What information do I need to create a custom label translation?
There are three correct answers.
- A. Object type
- B. Translation value
- C. Translation key
- D. Language
Correct Answer: B,C,D 🗳️
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
- A. False
- B. True
Correct Answer: B 🗳️
Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.
- A. SAP LeanIX
- B. BTP Build Apps
- C. SAP Signavio
- D. SAP Marketing Cloud
Correct Answer: A,B,C 🗳️
What characteristic is true with regards to autoscheduling?
Choose the correct answer.
- A. Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
- B. Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
Correct Answer: A 🗳️
Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
- A. SAP FSM Business Rules
- B. FSM Cloud Connector by Proaxia
- C. SAP Integration Suite / SAP Business Technology Platform
Correct Answer: B,C 🗳️
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