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What is the format of the ServiceNow CIS-EM Exam
Language: English
Exam Length: 65 questions
Passing score: 70%
Exam Duration: 90 minutes
Exam Format: Multiple choice questions
ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Alerts and Correlation | 30% | - Alert grouping and correlation strategies - Alert Intelligence and Service Operations Workspace features - Alert definition and attributes - Incident creation and integration - Priority calculation, scoring, and groups - Impact profiles, impact trees, and service impact analysis - Alert processing and management rules |
| Event Sources and Integration | 10% | - Third-party integration best practices - Monitoring tool integration - Supported event sources and protocols - Metric connectors and data collection |
| Administration and Optimization | 10% | - Performance tuning and noise reduction - Best practices and operational efficiency - Security and access control - Maintenance and troubleshooting |
| Event Management Overview | 13% | - Customer challenges and business value - IT Operations Management (ITOM) solution - Key features and capabilities - Common Service Data Model - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps |
| Architecture and Discovery | 10% | - Monitoring process and data flow - CMDB integration and dependency mapping - Discovery and MID Server components - Event Management architecture |
| Event Configuration and Processing | 27% | - Event lifecycle and processing flow - Scripting: Regex, JavaScript, PowerShell - Inbound actions and event management jobs - Connectors: preconfigured, custom, push/pull methods - Event rules, filters, thresholds, and field mapping - CI binding and identification |
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