ServiceNow CIS-HR : Certified Implementation Specialist-Human Resources

CIS-HR real exams

Exam Code: CIS-HR

Exam Name: Certified Implementation Specialist-Human Resources

Updated: Oct 08, 2026

Q & A: 130 Questions and Answers

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About ServiceNow CIS-HR Exam

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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

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CIS-HR Certification Learning & Certification Path

The full CIS-HR certification requires the completion of 5 exams. Once you have passed all 5 exams, you will be CIS-HRC certified. The following table outlines your certification process For National applicants who do not already hold a CISA or CISM certification, the Practitioner level is available as an additional credential (CIS HRS) through the ServiceNow Partner Program.

There are also several other vendor-specific certifications that may be used in conjunction with the CIS-HR for training and consulting. The ServiceNow Partner Program is a program that allows ISVs and consultants to apply for credentials at partner ISVs or training providers. Partnerships between ISVs and training providers ensure that candidates receive intensive, hands-on, real-world training covering all aspects of ServiceNow implementation.

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ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: HR Case Management25%- HR Case Lifecycle
- HR Case Metrics and Reporting
- HR Case Creation and Assignment
- Case Templates and Quick Actions
Topic 2: Employee Record Management20%- Onboarding/Offboarding Processes
- Employee Data Model
- Employee Service Center
- Employee Documents and Signatures
Topic 3: Core Configuration30%- HR Service Catalog Configuration
- HR Service Administration
- HR Document Generation
- Virtual Agent for HR
Topic 4: Designer Integration25%- Configurable Workspace Integration
- Integration with HCM Systems
- Employee Readiness using Workforce Dimensions

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