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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| TPRM Application Overview and Core Configuration | 24% | - Risk intelligence and integration configuration - Contacts and engagement setup - Risk domains, criteria, and scoring rules - Third-party record management and hierarchy - Application architecture and key components |
| Third-Party Portal and Collaboration | 18% | - Access management and permissions - Portal configuration, branding, and navigation - Request management: questionnaires, documents, evidence - Communication and notification setup |
| Reporting, Integration, and Compliance | 6% | - Compliance frameworks and regulatory alignment - Dashboards, reports, and analytics - Integration with GRC and other ServiceNow applications |
| Assessment Configuration and Management | 33% | - Scoring calculations and risk rating determination - Assessment types: internal, external, due diligence - Assessment lifecycle, scheduling, and generation - Questionnaire templates and scales setup - Inherent Risk Questionnaire (IRQ) configuration |
| Process Automation and Workflows | 19% | - Task assignment and tracking - Approval processes and escalation rules - Workflow design and customization - Issue and action item management |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
What is the main advantage of integrating Third-Party Risk Management with other ServiceNow applications through the portal?
Response:
- A. It automates the process of third-party onboarding
- B. It reduces the need for external audits
- C. It provides a unified platform for managing all aspects of risk, compliance, and vendor relationships
- D. It simplifies user access by consolidating login credentials
Correct Answer: C 🗳️
Continuous monitoring in TPRM should include:
Response:
- A. Periodic risk assessments only
- B. Sole focus on the third-party's technological infrastructure
- C. Monitoring of the third party's financial stability, operational performance, and compliance with SLAs
- D. Exclusive reliance on annual audits
Correct Answer: C 🗳️
How can dashboards be customized in the ServiceNow GRC module for third-party risk management?
Response:
- A. By adding non-relevant data sources to increase information density.
- B. By integrating social media feeds.
- C. By changing the color scheme of the interface.
- D. By selecting and organizing specific metrics relevant to the organization,s risk management goals.
Correct Answer: A 🗳️
Why is it important to configure issues with priority levels in third-party risk management?
Response:
- A. To minimize the visibility of less critical issues
- B. To enable resources to be focused on resolving the most critical issues first
- C. To allow third-party vendors to determine issue severity
- D. To ensure all issues are treated equally regardless of impact
Correct Answer: B 🗳️
Which key component should be prioritized during the initial setup of Third-party Portfolio Configuration to ensure a comprehensive risk assessment?
Response:
- A. Service categories
- B. Contract lengths
- C. Financial transactions
- D. Risk and criticality tiers
Correct Answer: D 🗳️
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