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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question 1

Welche der folgenden Aussagen zu Prozessen ist RICHTIG?
1. Ein Prozess ist immer auf eine Reihe von Zielen ausgerichtet
2. Ein Prozess sollte dokumentiert werden

A. nur 1
B. 2 nur
C. Beides
D. Keines der oben genannten

Question 2

Das Anwendungsmanagement spielt in allen Anwendungen eine Rolle. Eine der wichtigsten Entscheidungen, zu denen sie beitragen, ist?

A. Wer ist der Anbieter der Speichergeräte?
B. Sollte die Anwendungsentwicklung ausgelagert werden
C. Gibt an, ob eine Anwendung gekauft oder erstellt werden soll
D. Wo sich der Anbieter einer Anwendung befindet

Question 3

Prüfen, Handeln und Planen sind drei Phasen des Deming-Zyklus. Welches ist das vierte?

A. Durchführen
B. Messen
C. Implementieren
D. Tu es

Question 4

Welcher der folgenden Punkte ist KEIN Zweck des Service-Übergangs?

A. Zum Planen und Verwalten der Kapazitäts- und Ressourcenanforderungen zum Verwalten einer Version
B. Damit ein Dienst verwaltet, betrieben und unterstützt werden kann
C. Qualitätswissen zu Change, Release und Deployment Management bereitstellen
D. Schulung und Zertifizierung im Projektmanagement

Question 5

Welcher Teil des Servicelebenszyklus ist für die Koordination und Durchführung der Aktivitäten und Prozesse verantwortlich, die erforderlich sind, um den Geschäftsbenutzern und Kunden Services auf vereinbarten Ebenen bereitzustellen und zu verwalten?

A. Kontinuierliche Serviceverbesserung
B. Serviceübergang
C. Servicebetrieb
D. Service Design

Solutions: