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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Customer
B) Contract
C) Registered product
D) Installation point

2. Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.

A) Disable the profanity check for outbound responses
B) Manage business tasks for employee support
C) Create or delete custom channels
D) Assign tickets to the last processor

3. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Mash-ups
B) Language Adaptation
C) Code list Restrictions
D) Page layouts

4. In what facet can you maintain counter readings?

A) Contracts
B) Maintenance Plan
C) Measurements
D) Items

5. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A) Task over the incident
B) Forward the incident to the provider
C) Confirm the incident
D) Respond to the requestor

Solutions: