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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Templates and Themes | 10% | - Theme customization and design - Template selection and configuration - Lightning and Visualforce options |
| Experience Cloud Basics | 8% | - Use cases and benefits of Experience Cloud - Experience types and use scenarios - Platform capabilities and limitations |
| Branding, Personalization, and Content | 15% | - Content management and CMS integration - Personalization and targeted content - Branding and layout customization |
| Administration, Setup, and Configuration | 25% | - Site setup and activation - PRM and service integration - Deployment and migration |
| Adoption and Analytics | 5% | - Engagement and adoption strategies - Reporting and dashboards - Moderation and community governance |
| User Creation and Authentication | 13% | - Single Sign-On and identity providers - External user activation and permissions - User provisioning methods |
| Sharing, Visibility, and Licensing | 17% | - Sharing rules and external visibility - License types and allocation - Data access and security model |
| Customization Considerations and Limitations | 7% | - Declarative vs programmatic options - Performance and scalability - Limits and governor considerations |
Salesforce Certified Experience Cloud Consultant Sample Questions:
DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
- A. Enable "Allow External Lead Sharing" in Digital Experience settings.
- B. Configure Lead Creation and Lead Distribution inside PRM Workspace.
- C. Create Page Layouts for Lead Distribution.
- D. Create Assignment Rules for Lead Distribution.
Correct Answer: A,D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies.
Which functionality will meet the requirement best?
- A. Move users who need case access to a higher level in the Role Hierarchy.
- B. Configure an External Account Hierarchy.
- C. Manually share cases.
- D. Create a Sharing Set for the Account.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
How can records owned by Customer Community users be shared with internal users?
- A. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
- B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
- C. Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
- D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
Northern Trail Qutfitters (NTO) would like to create a publicKnowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?
- A. Help Center
- B. Customer Service
- C. Customer Account Portal
- D. Partner Central
Correct Answer: A 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Financial Services Lightning template
- B. Insurance Agent Portal Lightning template
- C. Financial Services Community permission setlicense
- D. Insurance agent permission set license
Correct Answer: B,C 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
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