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HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Product Technology and Components | 24% | - Networking, power systems, and security features - Processors, memory, and storage - Display, graphics, and input devices |
| HP Resources and Documentation | 8% | - Service manuals and technical documentation - HP PartSurfer and support websites - Ordering parts and support channels |
| Diagnostics and Troubleshooting | 28% | - HP diagnostic tools and utilities - Advanced fault isolation and resolution - Basic troubleshooting methodology |
| HP Service Basics, Identification, Warranty and Parts | 12% | - Service fundamentals and safety - Product identification and part numbers - Warranty policies and support entitlement |
| Servicing HP Products | 28% | - Notebook specific service and repair - Desktop and workstation repair - Safety precautions and procedures |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
What is the correct way to back-up the BIOS on HP desktops and workstations?
- A. Execute the HP Setup Utility, and run the Save to Diskette or Replicated Setup feature to save to a 1.44 MB diskette or to another storage device that can replicate a diskette.
- B. Run the HP BIOS Browser utility from the Windows command line to export the BIOS settings to an installed USB drive. The USB drive is automatically formatted and prepared for the BIOS recovery process.
- C. Configure the HP Backup and Protect suite to include BIOS backup in the System Configuration tab. This stores the latest successful boot BIOS to the boot block ROM in case of BIOS failure.
- D. Launch HP ProtectTools, run the BIOS back-up utility from the ProtectTools back-up options menu, and insert a USB drive into the computer. When the computer restarts, it saves the BIOS settings to the USB drive.
Correct Answer: C 🗳️
A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)
- A. Contamination issues void the warranty only for mouse devices and keyboards.
- B. The warranty is unaffected if the customer has purchased accidental damage protection.
- C. The warranty covers this type of accidental damage protection.
- D. This condition voids the standard warranty.
Correct Answer: B 🗳️
You have run the ipconfig utility. What information generated by the utility would tell you that the computer IP address is assigned via DHCP?
- A. If the IP address is 127.0.0.1 or any other IP address between 127.254.0.2 and 127.254.255.255, it is DHCP.
- B. If the default gateway is 0 0.0.0. It is DHCP.
- C. If the IP address is between 169.254.0.0 and 169.254.255.255. It is DHCP.
- D. If the subnet mask is 0.0.0.0, it is DHCP
Correct Answer: A 🗳️
What are the support boundaries for troubleshooting network communication adapters on HP desktops?
- A. The technician must prove network connectivity between the HP desktop and another external device.
- B. The technician must prove network connectivity between the HP desktop and another HP device, such as a printer or another HP computer.
- C. The technician must prove hardware functionality of any HP networking device that is included in the computer.
- D. The technician must prove hardware functionality and must work with the network administrator to configure the device network adapter.
Correct Answer: D 🗳️
What kind of functionality do Mini PCI cards typically provide for HP commercial notebooks?
- A. Wireless Display (WiDi) connectivity
- B. Wi-Fi connectivity
- C. Bluetooth communication
- D. WWAN capabilities
Correct Answer: B 🗳️
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