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HP HP2-H89 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Understand HP Printing Hardware Portfolio | 25% | - HP LaserJet and PageWide product families - Features, benefits, and specifications - Security and sustainability features |
| Topic 2: Handle Objections and Close Sales | 10% | - Finalize sales and support options - Address pricing and competition concerns |
| Topic 3: Present and Recommend Solutions | 20% | - Explain technologies and benefits clearly - Tailor solutions to customer use cases |
| Topic 4: Identify and Qualify Customer Opportunities | 20% | - Assess customer printing needs - Match solutions to requirements - Recognize business challenges |
| Topic 5: Position and Differentiate HP Solutions | 25% | - Competitive positioning - Security, reliability, and cost advantages - Value proposition and ROI discussion |
HP Selling HP Printing Hardware 2019 Sample Questions:
1. Why does HP ensure that its printers work in temperatures from 0 to 40' C and 80% humidity?
A) because of the competition and the requirement in most RFPs/RFQs
B) to meet the demands of customers located in such environments
C) to prove their reliability in most print environments
D) because of the HP engineers wanting to determine printer reliability in such harsh conditions
2. Which testing does HP perform on its printers to ensure reliability?
A) ISO 1923, Blue Angel, and HEPA 205
B) water proof, shock proof, and laser
C) print quality, paper compatibility, and environmental
D) independent field testing in hot, cold, and damp environments
3. Which three evolving needs have led to significant changes in the office?
A) a cost of living increase; world financial market instability; increased average life expectancy
B) 5G mobile networks; electric cars; European copyright laws
C) a new generation entering the workforce; work is now something you do, not a place you go to; flexible working hours
D) increased security attacks on business infrastructure; ransomware; GDPR
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D |
