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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future

A) 2 and 3 only
B) All of the above
C) 1, 2 and 4 only
D) 1 only

2. Which of these statements about resources and capabilities is CORRECT?

A) Neither capabilities nor resources are types of service asset
B) Capabilities are types of service asset and resources are not
C) Resources are types of service asset and capabilities are not
D) Resources and capabilities are both types of service asset

3. How many people should be accountable for a process as defined in the RACI model?

A) Only one - the process architect
B) Two - the process owner and the process enactor
C) As many as necessary to complete the activity
D) Only one - the process owner

4. Availability management is directly responsible for the availability of which of the following?

A) Components and business processes
B) IT services and business processes
C) IT services and components
D) IT services, components and business processes

5. What guidance does ITIL give on the frequency of production of service reporting?

A) Reports should be produced weekly
B) Reporting intervals should be set by the service provider
C) Service reporting intervals must be the same for all services
D) Service reporting intervals must be defined and agreed with the customers

Solutions: