ISO ISOIEC20000LI : Beingcert ISO/IEC 20000 Lead Implementer Exam

ISOIEC20000LI real exams

Exam Code: ISOIEC20000LI

Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam

Updated: Nov 15, 2026

Q & A: 123 Questions and Answers

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Topic 1: Planning an SMS Implementation- Implementation Planning
  • 1. Risk and opportunity management
  • 2. Service management objectives
  • 3. Implementation roadmap
Topic 2: Fundamental Principles and Concepts of Service Management Systems- Service Management System Concepts
  • 1. Benefits of an SMS
  • 2. ISO/IEC 20000 framework
  • 3. Service management principles
Topic 3: Implementing an SMS Based on ISO/IEC 20000- Service Management Processes
  • 1. Supply and demand management
  • 2. Service design, build and transition
  • 3. Service portfolio management
  • 4. Relationship and agreement management
  • 5. Incident and problem management
  • 6. Service assurance
Topic 4: Monitoring and Measurement of an SMS- Performance Evaluation
  • 1. Management review
  • 2. Monitoring and measurement
  • 3. Internal audit
  • 4. Service reporting
Topic 5: Service Management System Requirements- ISO/IEC 20000 Requirements
  • 1. Context of the organization
  • 2. Service management policy
  • 3. Roles and responsibilities
  • 4. Leadership and commitment
Topic 6: Continual Improvement- Improvement Activities
  • 1. Nonconformity management
  • 2. Corrective actions
  • 3. Continual service improvement
Topic 7: Preparation for Certification Audit- Certification Readiness
  • 1. Audit preparation
  • 2. Compliance verification
  • 3. Evidence collection

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

Question #1

According to scenario 9, TroNlcon SPEC aimed to eliminate the causes of adverse events By focusing on:

  • A. Detecting information security incidents rather than correcting them
  • B. Correcting information security Incidents rather than preventing them
  • C. Preventing information security incidents rather than correcting them
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

What risk treatment option has Company A Implemented If it has decided not to collect information from users so that It is not necessary to implement information security controls?

  • A. Risk modification
  • B. Risk avoidance
  • C. Risk retention
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publiclyaccessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
According to scenario 7, a demilitarized zone (DMZ) is deployed within InfoSec's network. What type of control has InfoSec implemented in this case?

  • A. Corrective
  • B. Preventive
  • C. Detective
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

The incident management process of an organization enables them to prepare for and respond to information security incidents. In addition, the organization has procedures in place for assessing information security events. According to ISO/IEC 27001, what else must an incident management process include?

  • A. Processes for handling information security incidents of suppliers as defined in their agreements
  • B. Establishment of two information security incident response teams
  • C. Processes for using knowledge gained from information security incidents
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, the fact that TradeB defined the level of risk based on three nonnumerical categories indicates that;

  • A. The level of risk will be evaluated using quantitative analysis
  • B. The level of risk will be defined using a formula
  • C. The level of risk will be evaluated against qualitative criteria
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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