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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. Which statement describes the role of Information Technology Infrastructure Library (ITIL) in modern IT management?

A) ITIL is applicable to large enterprises with extensive IT departments.
B) ITIL dictates the step-by-step processes for IT departments.
C) ITIL replaces existing IT management frameworks.
D) ITIL offers adaptable guidelines to enhance IT services.

2. How do environmental, social, and governance (ESG) principles affect IT projects?

A) They influence sustainability and ethics in decisions.
B) They emphasize successful planning processes and strategies.
C) They place restrictions on how companies are structured.
D) They guide procurement based on economic factors.

3. Which activity is an example of operational decision-making in an organization?

A) Evaluating investment opportunities
B) Setting long-term strategic goals and objectives
C) Designing corporate policies
D) Managing schedules and daily workflows

4. Which factor in the planning process is considered true, real, or certain without proof or demonstration?

A) Project theory
B) Project objective
C) Project Assumption
D) Project requirements

5. What happens during the design phase of the systems development life cycle (SDLC)?

A) Full descriptions of the desired features and operations of the system are established.
B) A high-level strategy and goals for an intended project are established.
C) End-user business requirements are identified, and project goals are refined into defined functions and operations.
D) Requirements from business stakeholders and subject-matter experts are identified.

Solutions: