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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Accounting
B) Manufacturing and Supply Chain Management
C) Operations and Human Resources
D) Security

2. What is the best way to tell if your social software sales session went well with your customer?

A) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer
B) When they ask to connect to you via LinkedIn
C) When you have polite nods from your attendees
D) When you have finished all of your slides

3. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Social forums
B) Social everywhere
C) Idea center
D) Blogs

4. What is one best practice that is very successful in delivering the Social Business message to a customer?

A) Add personal stories about how you use these social software features successfully in your job.
B) Have a lengthy technical discussion about each feature and its capabilities.
C) Make sure you are well dressed.
D) Distribute printouts of analysts' reports to every person in the room.

5. What is one of the goals when first meeting with customers?

A) Ask them which products they are going to buy today
B) Deliver high-pressure sales tactics to close the deal
C) Provoke your customer to thought and action as to how Social Business is changing how we work.
D) Determine how much budget they have

Solutions: