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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Work with Microsoft Dynamics CRM Sales Applications | - Manage leads and opportunities
|
| Work with Microsoft Dynamics CRM Marketing Applications | - Manage marketing lists
|
| Manage Microsoft Dynamics CRM Applications | - Manage personal options and settings
|
| Use Microsoft Dynamics CRM Reporting and Analysis Features | - Analyze CRM data
|
| Work with Microsoft Dynamics CRM Service Applications | - Manage service activities
|
Microsoft Dynamics CRM 2011 Applications Sample Questions:
You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?
- A. Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
- B. Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
- C. Promote the email message to a campaign response, and then convert the campaign response to a new lead.
- D. Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
Correct Answer: D 🗳️
In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?
- A. Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
- B. Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
- C. Qualify the lead and convert it to an account, a contact, and an opportunity.
- D. Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)
- A. Add a Write-In Product to the opportunity.
- B. Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
- C. Add a new product to the opportunity.
- D. Add a product to the product catalog, and add the new product to the opportunity.
Correct Answer: A,D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is
always offered afternoon service appointments with the customer's preferred service technician.
Each service technician is a Microsoft Dynamics CRM 2011 user.
What should you do?
- A. Create a service with a selection rule listing the preferred user. Add a service restriction on the user for the morning hours.
- B. On the preferred user's record, set the service preference for the account and the preferred work hours.
- C. Create a service with a selection rule listing the preferred user. Change the preferred user's work hours to the afternoon.
- D. On the customer's account, set the service preferences for preferred time and preferred user.
Correct Answer: D 🗳️
Explanation: Only visible for Prep4pass members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?
- A. Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
- B. Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
- C. Share the members of the marketing list with a new static marketing list.
- D. Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
Correct Answer: D 🗳️
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