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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?

A. Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
B. Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
C. Promote the email message to a campaign response, and then convert the campaign response to a new lead.
D. Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.

Question 2

In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A. Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
B. Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
C. Qualify the lead and convert it to an account, a contact, and an opportunity.
D. Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.

Question 3

You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)

A. Add a Write-In Product to the opportunity.
B. Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
C. Add a new product to the opportunity.
D. Add a product to the product catalog, and add the new product to the opportunity.

Question 4

A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is
always offered afternoon service appointments with the customer's preferred service technician.
Each service technician is a Microsoft Dynamics CRM 2011 user.
What should you do?

A. Create a service with a selection rule listing the preferred user. Add a service restriction on the user for the morning hours.
B. On the preferred user's record, set the service preference for the account and the preferred work hours.
C. Create a service with a selection rule listing the preferred user. Change the preferred user's work hours to the afternoon.
D. On the customer's account, set the service preferences for preferred time and preferred user.

Question 5

In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?

A. Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
B. Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
C. Share the members of the marketing list with a new static marketing list.
D. Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

Solutions: