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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many categories of routing are there in a Call Route under the Call Routing page?

A) 2
B) 4
C) 5
D) 3

2. Which button would you click to mute yourself when on a call?

A) Phone with down arrow
B) Microphone
C) Drop-down arrow
D) Dialpad
E) Vertical bars

3. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts are the only people within an organization with access to the Resource Center.
D) Designated Contacts provide the first level of support for their organization.
E) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

4. You can select multiple files to upload into a workspace in the Documents feature.

A) False
B) True

5. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) Yes
B) No

Solutions: