Dec-2021 Genesys GCP-GC-IMP Actual Questions and Braindumps
GCP-GC-IMP Dumps To Pass Genesys Exam in 24 Hours - Prep4pass
NEW QUESTION 17
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings > Settings
Answer: C
NEW QUESTION 18
What additional functionality does Communicate brings to Genesys Cloud?
- A. Knowledge base features, such as FAQs and Communities.
- B. Call center features such as ACD and scripting.
- C. Directory capabilities, such as advanced search, profiles, and keyword searching.
- D. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
Answer: D
NEW QUESTION 19
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Reset the user's password.
- B. Rename the user account.
- C. Set the user to Inactive for 30 days, then delete the user account.
- D. Create a role for former users and add the user to that role.
Answer: C
NEW QUESTION 20
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Set the user to Inactive for 30 days, then delete the user account.
- B. Rename the user account.
- C. Reset the user's password.
- D. Create a role for former users and add the user to that role.
Answer: C
NEW QUESTION 21
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- B. Designated Contacts are the only people within an organization with access to the Resource Center.
- C. Designated Contacts are the only people within the organization who may contact and work with support.
- D. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- E. Designated Contacts provide the first level of support for their organization.
Answer: B,C,E
NEW QUESTION 22
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- D. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
Answer: C
NEW QUESTION 23
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. admin
- C. User
- D. Supervisor
Answer: D
NEW QUESTION 24
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Add web links
- C. Drag and Drop
- D. Attach Button
Answer: A
NEW QUESTION 25
To assign extensions to users, you must first
- A. Buy the extension number from the carrier.
- B. Assign the extension to the user's phone.
- C. Add the extension to the dial plan.
- D. Create a pool of extensions.
Answer: D
NEW QUESTION 26
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings > Settings
Answer: A
NEW QUESTION 27
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. SIP
- B. Gateway
- C. WebRTC
- D. Outbound Proxy
Answer: A,C
NEW QUESTION 28
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The phone model
- B. The Hardware ID (MAC address)
- C. The Base Settings
- D. The phone name
Answer: B
NEW QUESTION 29
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 30
What additional functionality does Communicate brings to Genesys Cloud?
- A. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- B. Knowledge base features, such as FAQs and Communities.
- C. Call center features such as ACD and scripting.
- D. Directory capabilities, such as advanced search, profiles, and keyword searching.
Answer: B
NEW QUESTION 31
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
- A. Network interface trunk
- B. WebRTC phone trunk
- C. SIP phone trunk
- D. External trunk
Answer: D
NEW QUESTION 32
Calling Name and Address can be overridden.
- A. False
- B. True
Answer: B
NEW QUESTION 33
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)
- A. You must have images of all the users located at the new location.
- B. You must know what groups to create for the new location.
- C. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
- D. You must have Admin rights for Genesys Cloud
- E. You must have the basic profile data for the users at the new location.
Answer: C,D
NEW QUESTION 34
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 35
Which protocol is used for transporting Digitized Audio?
- A. RTP
- B. SIP
- C. TCP
- D. UDP
Answer: B
NEW QUESTION 36
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
- A. Outbound
- B. Availability
- C. SIP Access Control
- D. Calling
Answer: C
NEW QUESTION 37
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 1
- B. Genesys Cloud 4
- C. Genesys Cloud 3
- D. Genesys Cloud 2
Answer: C
NEW QUESTION 38
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