Updated PDF (New 2026) Actual SAP C_THINK1_02 Exam Questions
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SAP C_THINK1_02 Certification Exam is a comprehensive exam that tests the candidate’s knowledge and skills in design thinking. SAP Certified Associate - Design Thinking certification is ideal for professionals who work with SAP technologies and want to enhance their skills in design thinking. By obtaining this certification, candidates can demonstrate their expertise in design thinking and enhance their career prospects in the SAP ecosystem.
NEW QUESTION # 27
What rules do you apply when defining a design challenge? Note: There are 3 correct answers to this question.
- A. The design challenge sets the scope for a Design Thinking project.
- B. The design challenge has to refer to a concrete persona in the context of the problem space
- C. After completing the scoping phase, the design challenge cannot be rephrased anymore.
- D. The design challenge needs to be aligned and defined together with the client.
- E. The design challenge should have the right balance between open and close phrasing
Answer: A,D,E
Explanation:
Defining a design challenge is a critical step in the Design Thinking process. It ensures that the problem space is well-understood, actionable, and aligned with the goals of the project.
* Option A: The design challenge needs to be aligned and defined together with the client.This is correct.
Collaboration with the client ensures that the design challenge reflects their priorities and objectives.
This alignment is essential for delivering meaningful outcomes.
* Option B: The design challenge should have the right balance between open and close phrasing.This is correct. A well-phrased design challenge is neither too broad nor too narrow. It should provide enough direction to guide the team while leaving room for creative exploration.
* Option C: After completing the scoping phase, the design challenge cannot be rephrased anymore.This is incorrect. The design challenge can and often should be refined as new insights emerge during the project. Flexibility is a key principle of Design Thinking.
* Option D: The design challenge sets the scope for a Design Thinking project.This is correct. The design challenge defines the boundaries of the project, ensuring that efforts are focused on addressing the most relevant aspects of the problem.
* Option E: The design challenge has to refer to a concrete persona in the context of the problem space.
This is incorrect. While personas are important in Design Thinking, the design challenge itself does not need to explicitly reference a specific persona. It focuses on the broader problem space.
NEW QUESTION # 28
An insight is NOT just reporting what you heard in the conversation, but insteadis a
______________________that identifies a customer need and explains why.
Note: There are 1 correct answers to this question.
- A. Confidence
- B. Expertise
- C. Statement
Answer: C
NEW QUESTION # 29
What is the aim of a brain dump exercise in the scoping phase? Note: There are 2 correct answers to this question.
- A. To explore different perspectives in the team
- B. To identify and prioritize the best ideas
- C. To create a common understanding of the challenge.
- D. To identify the main personas in the context of the design challenge
Answer: A,C
Explanation:
A brain dump exercise is a valuable tool in the scoping phase of Design Thinking, as it helps teams align and clarify their thoughts about the challenge. Here's why the correct answers are C and D:
* Why this is incorrect:Identifying personas typically occurs during the Empathize phase, after gathering user insights. A brain dump exercise in the scoping phase focuses on clarifying the challenge, not defining personas.
NEW QUESTION # 30
A useful interview technique that gives a way to delve into a problem one layer at a time. (Starts with the challenges they are facing and ends up at what emotions are driving their actions) Note: There are 1 correct answers to this question.
- A. Panel interviews
- B. "Peel the Onion"
- C. Phone interviews
- D. Onsite interviews
Answer: B
NEW QUESTION # 31
What data points are required to derive "How might we" questions? Note: There are 2 correct answers to this question.
- A. Need, motivation, and design challenge
- B. Persona, pain point and reason why
- C. User, need, and insight.
- D. User types, need, and insight
Answer: B,C
NEW QUESTION # 32
You are in the prototyping phase and the team should build low-fidelity prototypes. One team member is distracted and starts looking at e-mails. How do you manage this situation? Note: There is 1 correct answer to this question.
- A. Remind the team member to be in or out
- B. Close the gap and engage yourself in the prototyping activities
- C. Encourage the rest of the team to start work and ask them to get the distracted team member involved later
- D. Do not intervene as prototyping can be done by a subset of the team.
Answer: A
NEW QUESTION # 33
What is the expected outcome of Synthesis? Note; There is 1 correct answer to this question.
- A. Several ideas to address the design challenge
- B. Unstructured interview results
- C. Low-fidelity prototypes.
- D. A clear understanding of the user's needs
Answer: D
Explanation:
The synthesis phase in SAP Design Thinking aims to transform raw data from empathy research into actionable insights. Here's why the correct answer is D:
* A clear understanding of the user's needs (D):Synthesis involves analyzing interview results, observations, and other data to identify patterns, pain points, and opportunities. SAP emphasizes that the outcome of synthesis is a deep understanding of user needs, which informs the design challenge and subsequent ideation.
Incorrect Options:
* A. Unstructured interview results:Synthesis transforms unstructured data into structured insights, so this is not the expected outcome.
* B. Several ideas to address the design challenge:Idea generation occurs during the ideation phase, not synthesis.
* C. Low-fidelity prototypes:Prototyping happens after ideation, making this an incorrect answer.
NEW QUESTION # 34
What is the correct sequence of phases for the Design Thinking process? Note: There is 1 correct answer to this question.
- A. Scoping - Research - Synthesis
- B. Scoping - Synthesis - Research.
- C. Preparation - Scoping - Research
- D. Preparation - Research - Scoping
Answer: C
Explanation:
The Design Thinking process follows a structured sequence of phases to ensure a systematic approach to problem-solving. Here's why the correct answer is D:
* Why this is incorrect:While scoping, research, and synthesis are important phases, their sequence is incorrect. Synthesis typically follows research, not scoping, as it involves analyzing and organizing insights to define the problem.
NEW QUESTION # 35
What areas should be covered in a game plan? Note: There are 3 correct answers to this question.
- A. Tasks.
- B. Strategies
- C. Maturity assessments
- D. Objectives
- E. Success factors
Answer: A,D,E
Explanation:
Agame planoutlines the strategy and approach for a Design Thinking project, ensuring alignment with goals and facilitating smooth execution. It should cover key areas that define the scope, activities, and criteria for success. Below is a detailed explanation of the correct answers:
* Definition:Objectives define the specific goals and outcomes the team aims to achieve through the Design Thinking process.
* Why it's included in the game plan:
* Clear objectives provide direction and focus, ensuring that all activities align with the desired results.
* SAP Design Thinking methodology emphasizes setting measurable and achievable objectives to guide the project.
NEW QUESTION # 36
An_____________________________is a tool that helps you collate and integrate your interview data in order to discover surprising or unanticipated insights. It also enables you to uncover unmet needs, find the source of any frustrations, discover areas for improvement, explore different perspectives, and question your own assumptions and beliefs.
Note: There are 1 correct answers to this question.
- A. deas and concerns
- B. Empathy map
- C. Any kind of thought
- D. related to the challenge
Answer: B
NEW QUESTION # 37
Wo first adopted Design Thinking for business context? Note: There is 1 correct answer to this question.
- A. Michael Porter
- B. Steve Jobs
- C. David Kelley.
- D. Hasso Plattner
Answer: D
Explanation:
The adoption ofDesign Thinkingfor business contexts has its roots in the work of several pioneers, butHasso Plattnerplayed a pivotal role in popularizing and institutionalizing the methodology. Below is a detailed explanation:
* Definition:Hasso Plattner, co-founder of SAP, was instrumental in adapting Design Thinking for business applications through his work at the Hasso Plattner Institute (HPI) and Stanford University's d.
school.
* Why he is credited:
* Plattner championed the integration of Design Thinking into business processes, emphasizing its potential to drive innovation and solve complex problems.
* His efforts led to the establishment of the HPI School of Design Thinking in Germany, which became a hub for teaching and applying Design Thinking in business contexts.
* SAP Design Thinking methodology acknowledges Plattner's contributions as foundational to the widespread adoption of the methodology in organizations worldwide.
NEW QUESTION # 38
During the__________________________phase, ideas generated through the ideationprocess are transformed into concrete ideas.
Note: There are 1 correct answers to this question.
- A. Remember the Future
- B. Persona
- C. Multiplication
- D. Implementation
Answer: D
NEW QUESTION # 39
Why are brain dump exercises successful? Note; There are 3 correct answers to this question.
- A. The result clearly articulates the emotions and touch points of the user when adopting a new technology.
- B. Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input.
- C. Participants are able to identify the most important ideas to solve the challenge.
- D. Everybody has different thoughts while thinking about the challenge.
- E. Grouping and clustering thoughts helps the team to structure data and to identify common topics.
Answer: B,D,E
NEW QUESTION # 40
During an interview, you should minimize yes/no questions and instead ask
______________________questions.
Note: There are 1 correct answers to this question.
- A. team on a color code.
- B. per sticky note.
- C. defined color per exercise.
- D. open-ended.
Answer: D
NEW QUESTION # 41
What is a characteristic of an insight? Note: There is 1 correct answer to this question.
- A. The understanding of the user's key needs.
- B. The understanding of the true nature of something
- C. The understanding of tasks and process steps described by users
- D. The understanding of the pain point a user has
Answer: A
NEW QUESTION # 42
When preparing for the workshop, the coach needs to run an interview with the workshop host. What topics does the coach need to clarify? Note: There are 3 correct answers to this question.
- A. Design Thinking techniques for synthesis
- B. U-shaped seating and table arrangement
- C. Workshop challenge
- D. Dress code.
- E. Number, role and background of participants
Answer: C,D,E
NEW QUESTION # 43
As a coach, what do you have to prepare for Design Thinking workshop? Note; There are 3 correct answers to this question.
- A. Workshop agenda and Design Thinking techniques
- B. Reframed alternatives for the agreed challenge
- C. Design Thinking compliant workshop room.
- D. Supplies and material
- E. Inspiring ideas for solutions
Answer: A,C,D
Explanation:
To prepare for a Design Thinking workshop as a coach, it is essential to ensure that the environment, materials, and structure are conducive to fostering creativity, collaboration, and innovation. Here's a detailed explanation of why the correct answers are A, C, and E:
* Why this is correct:The workshop agenda is the backbone of any Design Thinking session. It outlines the flowof activities, ensuring that participants move through the stages of Design Thinking (Empathize, Define, Ideate, Prototype, Test) in a structured manner. As a coach, you must plan which Design Thinking techniques (e.g., personas, journey mapping, brainstorming, etc.) will be used during each stage to achieve the desired outcomes.
NEW QUESTION # 44
Which techniques are typically used in Design Thinking workshops? Note: There are 2 correct Answers to this question.
- A. Agile Sprint
- B. Low-fidelity (lo-fi) prototyping
- C. Point of view
- D. Pair work
Answer: B,C
NEW QUESTION # 45
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SAP C-THINK1-02 (SAP Certified Associate - Design Thinking) exam is a certification program aimed at validating your knowledge of SAP's design thinking methodology. During the program, you'll learn about the principles of design thinking and how it applies to SAP's software suite. C_THINK1_02 exam covers various topics, including empathy and research, ideation and prototyping, and testing.
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