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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) Monitor is not working properly. There should be at least a few calls with the new completion code.
B) The agents did not get the email describing the new completion code and the conditions for Itsuse.
C) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
D) The Proactive Contact Agent application has not been updated to use the new completion code.
E) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.

2. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
B) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
C) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
D) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.

3. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) sysadm
B) auditor
C) system
D) reporter

4. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) The db_maintenance script is not scheduled in cron.
B) The dialer's disk capacity was not sized properly when the dialer was installed.
C) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
D) A database backup has not been run recently.
E) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.

5. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 4
B) 14
C) 10
D) 3
E) 13

Solutions: