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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT a Service Desk type recognized in the Service Operation volume of ITIL?

A) Local
B) Centralized
C) Holistic
D) Virtual

2. When can a Known Error record be raised?
1.At any time it would be useful to do so
2.After the permanent solution has been implemented

A) 2 only
B) Neither of the above
C) Both of the above
D) 1 only

3. What is reliability a measure of?

A) The level of risk that affects a service or process
B) How long a service or component can perform its function without failing
C) How quickly a service or component can be restored to normal working order
D) The availability of a service or component

4. The Service Catalogue Manager has responsibility for producing and maintaining the Service Catalogue. One of their responsibilities would be?

A) Ensuring that the information within the Service Catalogue is adequately protected and backed-up.
B) Only ensure that adequate technical resources are available.
C) Negotiating and agreeing Operational Level Agreements
D) Negotiating and agreeing Service Level Agreement

5. Which of the following is the BEST definition of the term service management?

A) Units of organizations with roles to perform certain activities
B) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C) The management of functions within an organization to perform certain activities
D) A set of specialized organizational capabilities for providing value to customers in the form of services

Solutions: