100% Free ITIL-4-Foundation Files For passing the exam Quickly UPDATED Jan 14, 2024
ITIL-4-Foundation Dumps Questions Study Exam Guide
NEW QUESTION # 256
Which statement about change authorization is CORRECT?
- A. Centralizing change authorization to a single person is the most effective means of authorization
- B. A change authority should be assigned to each type of change and change model
- C. Standard changes are high risk and should be authorized by the highest level of change authority
- D. The authorization of normal changes should be expedited to ensure they can be implemented quickly
Answer: B
NEW QUESTION # 257
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
- A. Service level management
- B. Continual improvement
- C. Monitoring and event management
- D. Information security management
Answer: D
Explanation:
To protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non-repudiation.
https://www.bmc.com/blogs/itil-management-practices/
NEW QUESTION # 258
Which statement about a service value stream is CORRECT?
- A. It integrates practices for a specific scenario
- B. It provides an operating model for service providers
- C. it uses inputs and outputs prescribed by ITIL
- D. It is a service value chain activity
Answer: A
NEW QUESTION # 259
Which is one of the five aspects of service design?
- A. Management information systems and tools
- B. Risk analysis and management approach
- C. Corporate governance and policy
- D. Management policy for business case creation
Answer: A
NEW QUESTION # 260
What is the purpose of service level management?
- A. To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).
- B. To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
- C. To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
- D. To ensure that all current and planned IT services are delivered to agreed achievable targets.
Answer: D
NEW QUESTION # 261
What actions does a service desk take for all issues, queries and requests that are reported to them?
- A. Schedule, assess, authorize
- B. Acknowledge, classify, own
- C. Diagnose, investigate, resolve
- D. Initiate, approve, fulfill
Answer: D
NEW QUESTION # 262
What is the purpose of the 'information security management1 practice?
- A. To ensure that accurate and reliable information about the configuration of services is available when
and where it is needed - B. To plan and manage the full lifecycle of all IT assets
- C. To observe services and service components
- D. To protect the information needed by the organization to conduct its business
Answer: D
NEW QUESTION # 263
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
- A. Understanding the current state and identifying what can be reused
- B. Understanding the customer's perception of value
- C. The ability to discover and respond to failure earlier
- D. Standardization of practices and services
Answer: C
NEW QUESTION # 264
Which statement about outcomes is CORRECT9
- A. An outcome depends on at least one output to deliver a result
- B. Outcomes provide assurance to stakeholders on how a service performs
- C. Outcomes enable products to be delivered to a stakeholder
- D. An outcome defines the amount of money spent on technology for a service
Answer: A
NEW QUESTION # 265
What is a problem?
- A. An unplanned reduction in the quality of a service
- B. Any change of state that has significance for the management of a configuration item
- C. An addition or modification that could have an effect on services
- D. A cause or potential cause of one or more incidents
Answer: D
NEW QUESTION # 266
Which is a risk that might be removed from a service consumer by an IT service?
- A. Security breach
- B. Cost of purchasing servers
- C. Service provider ceasing to trade
- D. Failure of server hardware
Answer: A
NEW QUESTION # 267
Which term is used to describe the prediction and control of income and expenditure within an organization?
- A. Governance
- B. Charging
- C. Budgeting
- D. Accounting
Answer: C
NEW QUESTION # 268
What are the types of asset management?
- A. IT asset management and technical management
- B. IT asset management and software asset management
- C. Operational and technical management
- D. Operational management and IT asset management
Answer: B
NEW QUESTION # 269
Which ITIL concept describes governance?
- A. The seven guiding principles
- B. The service value chain
- C. The service value system
- D. The four dimensions of service management
Answer: C
NEW QUESTION # 270
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
- A. Change enablement
- B. Service desk
- C. Service level management
- D. Monitoring and event management
Answer: C
Explanation:
To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
https://www.bmc.com/blogs/itil-management-practices/
NEW QUESTION # 271
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?
- A. Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.
- B. A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers' experiences.
- C. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.
- D. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.
Answer: C
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-level-management/
NEW QUESTION # 272
How should an organization adopt continual improvement methods?
- A. Select a single method for all improvements that the organization handles
- B. Select a few key methods for the types of improvement that the organization handles
- C. Use a new method for each improvement the organization handles
- D. Build the capability to use as many improvement methods as possible
Answer: B
NEW QUESTION # 273
Which is a use of the change schedule?
- A. Automating the change process
- B. Deciding the approval authority for changes
- C. Assigning resources to changes
- D. Creating change models
Answer: C
NEW QUESTION # 274
How can a service consumer contnbute to the reduction of nsk?
- A. By providing the service in accordance with requirements
- B. By ensuring that the service provider's resources are correctly configured
- C. By fully understanding then own requirements for the service
- D. By managing the detailed level of risk on behalf of the service provider
Answer: C
NEW QUESTION # 275
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
- A. Service level management
- B. Incident management
- C. Service request management
- D. Problem management
Answer: C
Explanation:
Explanation
A service request is defined as a request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner. Service request management is dependent upon well-designed processes and procedures, which are operationalized through tracking and automation tools to maximize the efficiency of the practice. To be handled optimally, service request management should follow these guidelines:
Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
Policies should define which service requests will be fulfilled with limited or even no additional approvals so that fulfilment can be streamlined.
The expectations of users regarding fulfilment times and costs should be clearly set, based on what the organization can realistically deliver.
Opportunities for improvement should be identified and implemented to produce faster fulfilment times and take advantage of automation.
https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION # 276
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service
requests?
- A. Change control
- B. Service request management
- C. IT asset management
- D. Service desk
Answer: B
NEW QUESTION # 277
Which service value chain activity relates with buying new products?
- A. Plan
- B. Obtain/build
- C. Engage
- D. Improve
Answer: B
Explanation:
Obtain/build is one of the six activities of the service value chain, which is a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization1. Obtain/build activity relates with buying new products, as well as designing, developing, and testing new or changed service components2. This activity ensures that service components are available when and where they are needed and meet agreed specifications3. Reference: ITIL Foundation - ITIL 4 Edition, page 10; ITIL 4 - A Pocket Guide, page 21; ITIL 4 Practice Guide: Service Value Chain, page 9.
NEW QUESTION # 278
What is a configuration item?
- A. Any change of state that has significance for the management of a service
- B. A problem that has been analyzed but has not been resolved
- C. Any component that needs to be managed in order to deliver an IT service
- D. Any financially valuable component that can contribute to delivery of an IT product or service
Answer: C
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-terms/
NEW QUESTION # 279
Which practice balance management of risk with maximizing throughput?
- A. Incident management
- B. Continual improvement
- C. Problem management
- D. Change enablement
Answer: D
Explanation:
Explanation
The purpose of the change enablement practice is to maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
NEW QUESTION # 280
What can a change schedule be used for?
- A. Speeding up the planning and authorization of emergency changes
- B. Providing a way to initiate normal changes
- C. Providing information about deployed changes to help manage incidents and problems.
- D. Tracking and managing improvement ideas from identification through to final action
Answer: C
Explanation:
Explanation
The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble
NEW QUESTION # 281
......
ITIL-4-Foundation Premium Exam Engine - Download Free PDF Questions: https://www.prep4pass.com/ITIL-4-Foundation_exam-braindumps.html
Instant Download ITIL-4-Foundation Free Updated Test Dumps: https://drive.google.com/open?id=1CiEgsODeTC7hpM8nGRfOUkymIucu_My_
