[2021] CIS-CSM PDF Questions - Perfect Prospect To Go With Prep4pass Practice Exam
ServiceNow CIS-CSM Pdf Questions - Outstanding Practice To your Exam
Exam Topics of ServiceNow Certified CIS CSM
The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:
- Architecture and Security
- Business Cases / Use Cases
- Baseline Application Functionality
- Proven Practices for Implementation
Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Implementation solutions that work in conjunction with baseline application functionality
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
NEW QUESTION 20
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
- A. Web
- B. Chat
- C. Social
- D. Email
Answer: A,D
NEW QUESTION 21
What one of the following is optional when creating a Catalog workflow?
- A. Approving the workflow
- B. Managing workflow versions
- C. Defining workflow activities
- D. Publishing the workflow
Answer: B
NEW QUESTION 22
If only one user reports a content for moderation, the content will be hidden.
- A. False
- B. True
Answer: A
NEW QUESTION 23
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
- A. Manage cases
- B. Manage requests
- C. Execute assigned tasks
- D. Close work orders
- E. Manage assets
Answer: A,C,D
Explanation:
Explanation
Explanation:
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.
Reference: https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field- service-management/concept/mobile-experience-fsm.html
NEW QUESTION 24
What should be emphasized when designing solutions? (Choose three.)
- A. Design for Scalability
- B. Mobile friendly functionality
- C. Minimize customizations
- D. Focus Out-of-the-box functionality
Answer: A,B,D
NEW QUESTION 25
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
- A. Web
- B. Chat
- C. Social
- D. Email
Answer: A,D
Explanation:
Explanation
NEW QUESTION 26
What is required to enable the Follow the sun field on the Customer Service Case form?
- A. Nothing, it is a standard field
- B. The value property on the form must be set to true and the field added to the case form
- C. The plugin 'com.snc.csm_time_recording' needs to be activated
- D. The value property on the form must be set to true
Answer: D
Explanation:
Explanation
NEW QUESTION 27
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. False
- B. True
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_RolesInstalledWithCustomerService.html
NEW QUESTION 28
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. Entering question in portal only
- B. None of the above
- C. Both portal question entry and Record Producer
- D. Record Producer only
Answer: D
NEW QUESTION 29
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. Unlimited
- C. 1
- D. 2
Answer: B
NEW QUESTION 30
If only one user reports a content for moderation, the content will be hidden.
- A. False
- B. True
Answer: A
Explanation:
Explanation
NEW QUESTION 31
Agents and managers cannot create knowledge articles from Community questions.
- A. False
- B. True
Answer: A
Explanation:
Explanation
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
NEW QUESTION 32
Which of the following roles cannot update a consumer's record?
- A. admin
- B. sn_customerservice.consumer_agent
- C. sn_customerservice_agent
- D. sn_customerservice_manager
Answer: C
NEW QUESTION 33
_____________________ is a role for agents who assists consumers with questions, issues, and problems.
This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :
- A. Customer administrator [sn_customerservice.customer_admin]
- B. Agent manager [sn_customerservice_manager]
- C. Consumer Agent [sn_customerservice.consumer_agent]
- D. Partner [sn_customerservice.partner]
- E. Agent [sn_customerservice_agent]
- F. Customer case manager [sn_customerservice.customer_case_manager]
Answer: C
NEW QUESTION 34
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
- A. Product
- B. Asset
Answer: A
Explanation:
Explanation
NEW QUESTION 35
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
- A. False
- B. True
Answer: B
Explanation:
Explanation
NEW QUESTION 36
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. False
- B. True
Answer: B
Explanation:
Explanation
NEW QUESTION 37
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. False
- B. True
Answer: B
Explanation:
Explanation
NEW QUESTION 38
What do blue circles in the timeline of a case form represent?
- A. State
- B. Activity
- C. Comment
- D. Note
Answer: A
NEW QUESTION 39
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. Unlimited
- C. 1
- D. 2
Answer: B
Explanation:
Explanation
NEW QUESTION 40
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
- A. Define the Business Pain Points
- B. Provide consistent service to customers
- C. Implementation is only as good as the underlying process
- D. Define the number of hours needed to develop the associated requirements
- E. Have a clear understanding of the use cases
Answer: A,C,D,E
NEW QUESTION 41
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A. Community
- B. Open An Incident
- C. Knowledge Base
- D. Service Catalog
Answer: A,C,D
Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdf
NEW QUESTION 42
What is required to enable the Follow the sun field on the Customer Service Case form?
- A. Nothing, it is a standard field
- B. The value property on the form must be set to true and the field added to the case form
- C. The plugin 'com.snc.csm_time_recording' needs to be activated
- D. The value property on the form must be set to true
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_CustomerServiceCaseForm.html
NEW QUESTION 43
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Online Questions - Outstanding Practice To your CIS-CSM Exam: https://www.prep4pass.com/CIS-CSM_exam-braindumps.html
Practice To CIS-CSM - Prep4pass Remarkable Practice On your ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam: https://drive.google.com/open?id=1hKP8kzKSF0gIwCocm72KDON2_uJQhPI_
