Peoplecert Exam 2023 ITIL-4-DITS Dumps Updated Questions UPDATED Dec-2023
Get The Most Updated ITIL-4-DITS Dumps To ITIL 4 Strategic Leader Certification
The ITIL 4 Leader: Digital & IT Strategy Exam certification is suitable for professionals who are working in various roles, including IT directors, IT managers, IT consultants, and IT service managers. It is also suitable for professionals who are responsible for the development and implementation of digital strategies, such as digital transformation managers, digital product managers, and digital marketing managers.
NEW QUESTION # 18
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. Descriptions of the series of steps for the work that is required to create and support the service
- C. Definitions of the service management toolsets needed to support the service
- D. An inventory of the mam technology components that will be located at the head office data centre
Answer: B
NEW QUESTION # 19
Which statement about metrics is CORRECT?
- A. Lagging metrics are easy to measure and to influence
- B. Leading metrics ate difficult to measure, but easy to Influence
- C. Legging metrics report what has been achieved
- D. Lagging metrics predict what a is likely to happen in the future
Answer: C
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 20
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation will deliver significant benefit for the organization
- B. The innovation is low risk
- C. The innovation is low cost
- D. The innovation is essential for the a organization to survive
Answer: A
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 21
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Organizational disruption
- B. Digital transformation
- C. Digital positioning
- D. Operational technology
Answer: B
NEW QUESTION # 22
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, low risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, high risk appetite
- D. Low risk capacity, high risk appetite
Answer: D
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 23
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we improve operational efficiencies?
- B. What markets do we serve?
- C. How can we reduce costs?
- D. How do we get to where we want to be?
Answer: B
NEW QUESTION # 24
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital business
- B. Digital technology
- C. Digital transformation
- D. Digital strategy
Answer: B
NEW QUESTION # 25
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Linked processes and practices to value creation
- B. Improved use of automation
- C. Management of staff skills and competence
- D. Management of threats and opportunities
Answer: C
NEW QUESTION # 26
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. Descriptions of the series of steps for the work that is required to create and support the service
- C. Definitions of the service management toolsets needed to support the service
- D. An inventory of the mam technology components that will be located at the head office data centre
Answer: B
Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
NEW QUESTION # 27
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's services ate based on the organization's products
- B. An organization's resources are combinations of the organization's services
- C. An organization's resources are combinations of the organization's products
- D. An organization's products are required for the execution of an activity
Answer: D
Explanation:
An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12
NEW QUESTION # 28
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Customer feedback
- C. Customer analytics
- D. Omnichannel delivery
Answer: C
NEW QUESTION # 29
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Elimination of waste
- B. Uninterrupted delivery
- C. Organizational agility
- D. Organizational resilience
Answer: A
Explanation:
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
NEW QUESTION # 30
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Digital transformation
- B. Employee 360
- C. PESTLE analysis
- D. Customer 360
Answer: D
NEW QUESTION # 31
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Legging metrics report what has been achieved
- D. Lagging metrics are easy to measure and to influence
Answer: D
NEW QUESTION # 32
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch 10 funding teams and value streams
- B. Provide additional funding via the research and development budget
- C. Switch to funding programmes and protects
- D. Provide additional funding lo development and operations
Answer: A
NEW QUESTION # 33
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Shareholder will receive Improve dividends from increased proms without significant Investment
- B. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- C. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- D. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
Answer: D
NEW QUESTION # 34
Which is a leadership skill that relates to having a digital mindset?
- A. Sharing success stories frequently to motivate others
- B. Bulking a rapport with regulators and government officials
- C. Measuring the success of strategic digital initiatives
- D. Looking at the potential of new tools to meet customer needs
Answer: D
Explanation:
Looking at the potential of new tools to meet customer needs is a leadership skill that relates to having a digital mindset. It shows curiosity, openness, and willingness to explore and adopt new technologies that can enhance customer value and experience. It also demonstrates a customer-centric and innovative approach to digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 35
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Shareholder will receive Improve dividends from increased proms without significant Investment
- B. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- C. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- D. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
Answer: D
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 36
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Working with workflow and talent management
- B. Giving employees time for training and development
- C. Encouraging digital technology opportunities
- D. Establishing a mantel intelligence culture
Answer: C
NEW QUESTION # 37
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Customer and market relevance supported by operational excellence
- B. Ecosystem disruption supported by operational excellence
- C. Operational excellence supported by customer and market relevance
- D. Market relevance supported by ecosystem disruption
Answer: A
NEW QUESTION # 38
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Uninterrupted delivery
- B. Technology replacement modernization
- C. Organizational resilience
- D. Sourcing strategy
Answer: D
Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
NEW QUESTION # 39
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